If you are not at your address, DHL Express is delivered to the nearest branch of the shipping company. Then, information is given via SMS. With your order number, you can contact your cargo company to get your product. In order to ensure that your product will not be returned to Kikiriki, you must take delivery of your package within 3 days at the latest. In case your order is returned, please call Customer Service at +1 212 354 4373.